Frequently Asked Questions
Q: What is included with my gown preservation?
A: Included with cleaning and preservation of the gown are any three of the following items are included at no additional charge: (veil, shawl, jacket, gloves, sash, purse, tiara, handkerchief, duster, money bag, ring pillow, garter, corset strap (lacing), detachable train). Items that are considered to be extra and that are charged individually are: bouquet, shoes, hat. These Items are charged at $25.00 each.
Q: When do I get my Kit?
A: Once we receive an order and all required information regarding your order is compiled and completed, your kit is shipped to you immediately from our facility in Endicott, NY.
Q: What is the cost of shipping?
A: Our customers incur no shipping costs. Your kit includes a freight-paid label for sending the gown in for preservation. Return shipping - to our customer's address from the facility - is also free.
Q: How long does it take for my gown to be preserved and delivered back to me?
A: We quote a time frame of 4-10 Weeks to be sure we can make a delivery promise during our peak production periods. Generally, gowns can be returned in as little as three weeks, and rarely go past eight weeks.
Q: Which company do you utilize for shipping?
A: Gown Preservation Professionals’ exclusive shipping partner is United Parcel Service (UPS).
Q: Do you guarantee your work?
A: 100 Year Guarantee - All wedding gowns are professionally cleaned and preserved by our certified specialists. In very rare instances, a gown will yellow over a period of time. In the unlikely event this occurs, we are happy to reprocess the gown at no charge. Should we be unable to remove the yellow, our bride’s preservation cost will be refunded. Beads and sequins are excluded. Improper handling of the gown may cause damage and compromise the true preservation of the gown.
Q: What if my gown is over 20 years old?
A: We can still preserve your gown for you. A restoration process of any gown over 20 years is a more meticulous and time-consuming one. Accordingly, gowns older than 20 years incur an additional fee of $45.